At SkyLight Tours, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect the information you provide when using our website, booking our services, or contacting us.
By using our website or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
- Personal details: Name, email address, phone number, and billing information.
- Booking details: Pick-up and drop-off locations, flight details, travel preferences, and travel dates.
- Payment information: Card details or transaction data (processed securely by our payment provider).
- Website usage data: IP address, browser type, device type, and pages visited (via cookies or analytics tools).
- Communication data: Messages or emails you send to us through our contact forms, WhatsApp, or email.
2. How We Use Your Information
SkyLight Tours uses the information we collect to:
- Process and confirm bookings or quotes.
- Provide safe, efficient, and personalized transportation and travel services.
- Communicate with you regarding your booking, inquiries, or support requests.
- Improve our website, services, and customer experience.
- Send you promotional offers, travel tips, or updates (only if you opt in).
We do not sell, rent, or share your personal information with third parties for marketing purposes.
3. Data Sharing and Third Parties
We may share your information only with:
- Professional partners and drivers who provide the booked transfer or excursion service.
- Payment processors that securely handle financial transactions.
- IT and hosting providers that help us operate our website.
- Legal authorities when required by law or to protect our rights and safety.
All third parties are required to respect your privacy and handle data securely.
4. Data Security
We use appropriate technical and organizational measures to protect your personal data from loss, misuse, unauthorized access, or disclosure.
All payment data is encrypted and processed through secure SSL connections.
5. Cookies and Tracking
Our website uses cookies to enhance your browsing experience and collect anonymous statistics through analytics tools such as Google Analytics.
You can disable cookies in your browser settings, but some features of our website may not function properly without them.
6. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request correction or deletion of your data.
- Withdraw your consent for marketing communications at any time.
- Request a copy of your data in a commonly used format.
To exercise these rights, please contact us using the details below.
7. Data Retention
We keep your data only as long as necessary for the purposes stated above, such as fulfilling bookings, complying with legal requirements, or resolving disputes.
8. International Data Transfers
As a Morocco-based company, your data may be transferred or stored in other countries where our service providers operate. We ensure appropriate safeguards are in place for such transfers.
9. Updates to This Policy
SkyLight Tours may update this Privacy Policy from time to time. All updates will be posted on this page with the revised date. Please check periodically for any changes.